INFORMACIÓN DE LA PLAZA

Residential Services Associate

VXI Guatemala

Guatemala, Guatemala

Salario: Q4700 a Q8000

DESCRIPCIÓN:

Job Summary: As a Bilingual Customer Care Service Associate, you will receive inbound calls from customers with concerns related to telecommunications, internet and/or cable/satellite services. You must be willing to help the customers resolve their issues by being empathetic as well as a great listener. You are expected to provide them with outstanding world-class customer service. Primary Responsabilties: · Provide customers with exceptional service during each interaction. · When necessary, you must be able to retain customers to create a long-term relationship with the service or product. · Address customer concerns and/or provide solutions via phone in a timely manner. · Up-sell products and services as required. · Adhere to all company guidelines regarding the delivery of service and support. · Maintain an excellent on-time attendance record (schedule adherence). · Properly document each customer interaction according to company standard operating procedures. · Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. · Go beyond customer expectation and predict their future needs.

Fecha de publicación: 2018-11-13

Rango Salarial: Q4700 a Q8000

Plazas disponibles: 100

Jornada: Tiempo Completo

Contrato: Contrato por tiempo indefinido

Ubicación: Guatemala, Guatemala

REQUISITOS:

Género: Indiferente

Edad: 18 a 50 años

Otro Idioma: Ingles

Experiencia: No se necesita experiencia

Habilidades: Windows, Excel, Word, PowerPoint.

Conocimientos: 0

Escolaridad: 0

FUNCIONES PRINCIPALES DEL PUESTO:

Your primary responsibility is to build rapport, assess the customer’s needs and offer the best solution.

REQUISITOS EXTRA:

Competitive nature (desire to excel) · Motivated by quality/integrity · Results-driven · Strong work ethics

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